Help centre
Frequently asked questions
Everything you need to know about how Renomate works, our process, and how we connect you with reliable installers.
What is Renomate and how does it work?
We’re a trusted partner helping homeowners connect with approved, reliable renovation installers. Share your project details with us, and we’ll match you with the right installer from our national network.
Why trust Renomate with my renovation project?
We work for you, not the installer. Our service is free for homeowners, and we only recommend verified, insured, and approved tradespeople. No cowboy builders, no time wasted.
Do I have to pay Renomate for this service?
No, our service is completely free for homeowners. We only receive a fee from the installer once your project is confirmed—keeping us focused on helping you, not selling to you.
What types of renovation projects can Renomate help with?
We cover kitchens, bathrooms, extensions, loft conversions, rewiring, garden rooms, and much more. If it involves home renovation, we can usually help.
What checks do you carry out on your installers?
All our installers are vetted for experience, qualifications, insurance, and customer reviews. We only work with reliable, proven tradespeople.
How does Renomate find the right installer for me?
We speak with you directly about your project, budget, and preferences, then personally match you with a trusted installer from our network—tailored to your needs.
Can I choose my own installer instead?
Yes, absolutely. But if you’d prefer help finding someone pre-checked, available, and suitable, that’s where we step in.
What happens after I submit my enquiry?
We’ll contact you within 24 hours to learn more about your project. After that, we’ll introduce you to your matched installer and help arrange next steps.
How quickly will I hear back after submitting my enquiry?
Usually within one working day. We aim to make the process as quick and simple as possible.
How can I contact Renomate directly?
You can reach us through our contact form, by phone, or by email. Visit our Contact page for full details.
Have another question?
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From fresh ideas to trusted installers, we’re here to get your home renovation project moving—quick, simple, and stress-free.